Returns & Exchange Policy
PryORA 925 Sterling Silver Jewellery
Returns, Exchange & Value Promise Policy
Effective Date: 06/09/2025
Brand: PryORA World
Website: www.pryoraworld.com
At PryORA, every 925 Sterling Silver creation is crafted with authenticity, premium craftsmanship, and attention to detail. We carefully inspect every piece before dispatch to ensure it meets our quality standards.
Your trust and satisfaction remain our priority.
1. Return & Exchange Eligibility
Returns or exchanges are accepted only in the following situations:
✓ Wrong product received
✓ Product received in damaged condition
✓ Manufacturing defect or genuine quality issue
To raise a request:
✓ Customers must inform PryORA within 48 hours from the date of delivery.
✓ A complete unboxing video (from opening the sealed parcel until showing the product) is mandatory for claim verification.
✓ The product must be unused, unworn, and returned with original packaging, tags, and accessories.
2. Non-Eligible Returns / Exchanges
Returns or exchanges will not be accepted for:
• Change of mind
• Personal preference
• Size issues after purchase
• Minor variations due to handmade craftsmanship
• Products showing signs of wear, damage, alteration, or repair from unauthorised sources
• Sale, promotional, or clearance purchases (unless applicable)
3. Return Process
To initiate a return request:
1️⃣ Contact PryORA customer support within 48 hours of delivery.
2️⃣ Share:
✓ Order ID
✓ Reason for request
✓ Complete unboxing video
✓ Required product images/videos
3️⃣ After verification, our team will guide you through the return process.
The product must be securely packed to avoid any transit damage.
4. Refund Process
Once the returned product reaches PryORA and passes quality inspection:
✓ Approved refunds will be processed within 7–10 business days.
✓ Refunds will be issued through the original payment method or as PryORA Store Credit, as applicable.
✓ Shipping and handling charges are non-refundable.
For COD orders, refunds will be processed through verified bank details.
5. Lifetime Manufacturing Support
Every PryORA 925 Sterling Silver jewellery piece comes with:
✨ Lifetime support against manufacturing defects
Manufacturing defects are assessed after quality inspection by the PryORA team.
This support does not cover:
• Accidental damage
• Normal wear and tear
• Scratches, dents, or breakage due to usage
• Damage caused by improper care or handling
6. Lifetime Polishing Service
To help maintain the beauty of your PryORA silver jewellery, we offer:
✨ Lifetime Polishing Service at a nominal charge of ₹300 per piece.
Polishing service charges may vary for special treatments, repairs, or additional restoration requirements.
7. PryORA Silver Value Promise
Your 925 Sterling Silver jewellery carries more than beauty — it carries lasting value.
PryORA offers a Buyback Benefit of up to 25% of the eligible product value paid by the customer on selected registered 925 Sterling Silver jewellery.
The approved benefit will be provided as:
✨ PryORA Store Credit / Exclusive Coupon
For complete details, please visit our PryORA Silver Value Promise page.
8. Purchase Registration For Value Benefits
To activate Buyback Benefits:
✓ Purchase registration is mandatory within 7 days from the date of delivery.
✓ Purchases from PryORA Website, Direct WhatsApp Orders, and authorised marketplace platforms can be registered.
✓ Marketplace customers must provide valid order details and purchase proof.
Only successfully registered purchases will be eligible.
9. Contact Us
For any assistance:
PryORA World
📧 Email: pryoraworld@gmail.com
📞 WhatsApp: +91 8652665711
🌐 Website: www.pryoraworld.com
PryORA — Authentic 925 Sterling Silver Jewellery, Crafted to be Cherished Today and Valued Tomorrow.