Contact Us
Contact PryORA World
We’re Here to Help You Shine
At PryORA World, our customers are at the heart of everything we create.
Whether you need help with your order, have a product query, or want to collaborate — we’re always here to assist you with care, clarity, and commitment.
Business Information:
Goods & Service Tax Identification Number (GSTIN): 27CPZPP2848R1ZF
IMPORT & EXPORT CODE (IEC): CPZPP2848R
Shipping Information:
All orders are processed and shipped from Mumbai, Maharashtra, India.
For any questions, assistance, or business enquiries, please reach out to the relevant team below.
General Enquiries
hello@pryoraworld.com
For general questions, brand information, and other enquiries.
Business Enquiries
business@pryoraworld.com
For business-related enquiries, commercial opportunities, and general business discussions.
Customer Care
care@pryoraworld.com
For customer assistance, product-related queries, and after-sales support.
Collaborations
collab@pryoraworld.com
For creator, influencer, media, and brand collaboration enquiries.
Exchanges
exchange@pryoraworld.com
For exchange-related requests and assistance.
Founder’s Office
founder@pryoraworld.com
For matters requiring the attention of the Founder’s Office.
Legal
legal@pryoraworld.com
For legal notices, compliance matters, and legal enquiries.
Orders
orders@pryoraworld.com
For order-related enquiries, order assistance, and updates.
Partnerships
partners@pryoraworld.com
For strategic partnerships, retail partnerships, and business collaborations.
Returns
returns@pryoraworld.com
For return requests and return-related assistance.
Customer Support
support@pryoraworld.com
For website, product, account, payment, and general customer support.
PryORA World
Where Elegance Shines
Crafted in India with care and intention.
📱 WhatsApp : +91-8652665711
🌐 Website: www.pryoraworld.com
📸 Instagram DM:@pryora.official
🕓 Support Hours:
Monday to Saturday, 10:00 AM – 7:00 PM (IST)
(Closed on Sundays and National Holidays)
💖 How We Resolve Customer Issues
Your satisfaction is our priority.
Our team ensures every query or concern is handled promptly and professionally.
Here’s how we take care of your issue:
- Acknowledge: Once we receive your message, you’ll get an acknowledgment within 12–24 hours.
- Review: Our support team carefully reviews your query or issue.
- Resolve: Depending on the case, we provide a clear, step-by-step resolution.
- Follow-Up: We ensure that every concern is closed only after your satisfaction is confirmed.
We value transparency, which means we’ll keep you informed throughout the process — no automated replies, only genuine human support.
🕒 Resolution Timeline
We aim to provide fast and smooth resolutions for every customer.
|
Type of Query / Issue |
Average Response Time |
Estimated Resolution Time |
|
General Queries / Product Info |
12–24 hours |
1–2 business days |
|
Order Tracking or Delivery Issue |
12 hours |
2–3 business days |
|
Exchange / Replacement |
24 hours |
3–5 business days (after receiving the product) |
|
Refund Request (if applicable) |
48 hours |
5–7 business days (after approval) |
|
Custom or B2B Order Inquiry |
24 hours |
As per project / order timeline |
⏳ Note: During festive seasons, sales, or logistics delays, resolution times may slightly vary — but we always keep you updated in real-time.
🪶 Our Customer Care Promise
✨ Transparent Communication — Always know your order status
✨ Quick Response — Most queries answered within 24 hours
✨ Priority Resolutions — We handle issues before they grow
✨ Personal Assistance — One-to-one human interaction, not bots
✨ 100% Satisfaction — Because your happiness defines our brand
We don’t just sell jewelry — we build trust, one sparkle at a time.